Physicians Immediate Care Center at 134 West Chubbuck Road in Chubbuck, Idaho

Customer Reviews about Physicians Immediate Care Center

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  Dr. Willey is an expert when it comes to testosterone issues. He was very personable and gave me some information that was very helpful. After our first meeting it was extremley difficult to get a hold of him. Eventually my prescription lapsed and I was 7-10 days past due before the office got back to me so I had to seek treatment elsewhere. Great doc, but needs to take less patients maybe. My biggest complaint is that they set me up with oxygen from Lincare in blackfoot and that company is terrible. This is a copy of my recent experience with them. PLEASE READ BEFORE CHOOSING TO DO BUSINESS WITH LINCARE. I am a 27 year old male who was temporarily put on oxygen while waiting for a sleep study to be completed. Treated very poorly by staff at the local and national level. When I no longer needed the machine I was told I would be charged whether they picked up the machine or not, whether I used it or not, and whether I wanted the machine or not, until my doctor said it was okay for me not to have the machine. Lincare in Blackfoot told me they would get the okay from the doctor and call me back, but never did. So I called the Doctors office and had to remind them twice to discontinue the script. I paid two extra months before they finally picked up the machine. THEN.. two months later I was charged $192.31 from lincare. I called the local center and was told it was a mistake and was referred to the national billing center who refunded me the amount. A few weeks later i received a letter informing me I would be sent to collections if I did not repay the $191. When I called back in the agent says I had not paid Sept and Oct and that's why I had been billed and that the refund was a mistake. I insisted it had been paid because I had monthly automatic withdrawl. She argued with me that they had no record of the payments but that they had records for August and Nov. I was transferred to a supervisor who continued to insist I hadn't paid. I told her I had the records pulled up and in front of me, so she finally looked at their system and said oh, you did pay. She then started giving me an off the cuff reason why I owed them the money. When I calmly told her that she didn't seem to know the reason for the bill herself, she got extremely defensive and said she was almost ready to give me a refund but maybe she wouldn't if I questioned whether she knew what she was doing. WOW!!!! She said she would have to call me back. I submitted a complaint on Lincare's site for disgruntled customers and was told someone would reply, but no one would get back to me. I called the blackfoot location and left a detailed message for the manager, and they would not call me back even though they promised they would. The agent at the national center eventually called back to tell me I was charged the $191 because I had been paying cash but had insurance. THEY CHARGE YOU MORE IF YOU HAVE INSURANCE EVEN IF THE INSURANCE COMPANY DOESN'T PAY ANYTHING!!!!! I WILL NEVER LET MY LOVE ONES DEAL WITH THIS COMPANY IF THEY EVER NEED OXYGEN. I WILL BE PURSING A BETTER BUSINESS BUREAU COMPLAINT.
  October 06, 2017

  by Jacob Willie

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Today: 08:00 am — 06:00 pm

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